FREQUENTLY ASKED QUESTIONS

Where: Bellevue Botanical Garden, 12001 Main Street, Bellevue, 98005
When: Saturday, November 25 – Sunday, December 31, 2017 (including Christmas Eve, Christmas Day, and New Year’s Eve)
Time: 4:30 p.m. – 9:00 p.m. (the lights go out at 9:30 p.m.)
Cost: $5.00, 11 years and over; children 10 and under are free

TICKETS GO ON SALE ON OCTOBER 15.

Tickets can be used on any night

Garden d’Lights Recorded Information Line: 425-452-6844
Live Ticket Buying Assistance (24-hour answering service): 888-959-6841 

Contact Us by Email

The display is outdoors on a well-lit pathway. You can plan on walking 3/4 mile including the walk from your car. Your time will vary depending on how long you pause to enjoy this one-of-a-kind display.

We will be open, even if it rains. In the event of more severe weather, see “Weather” below.

Tickets are available for purchase at the display entrance on a first-come first-served basis.

Accessibility and Limited Mobility Parking

  • There are disabled parking spots available in our lot for vehicles displaying a state-issued disabled parking permit. There is no charge to park in these spots.
  • We do not have wheelchairs available at the event.
  • Accessible restrooms are located near the Trillium Store.
  • The pathways around the buildings are all paved and some lights can be seen from there.
  • Nearly all of the pathways through the bulk of the lights are gravel, and many of the pathways have a slight slope to them. The gravel is 3/8 minus, which packs down and is considered an ADA-compliant material.
  • The patio at the Shorts House is paved, and many lights can be seen from there. It is about a 1/8 mile walk to the Shorts House.
  • The entire route is approximately 3/4 of a mile.

Limited Mobility Parking
Some free disabled parking is available in the Garden’s parking lot, located at 12001 Main St., for those with limited mobility. You must have a disabled parking permit to park in this monitored lot. You may also drop people off in the loading zone and proceed to free parking off-site, or pay $5 to park in the Garden’s parking lot (cash only).

Assisted Groups
If you will be bringing senior citizens or people with limited mobility, please note the following suggestions:

  • The ratio of caregiver to your guests should be about 1:5 – please stay with them to ensure their safety.
  • There are some steps, inclines, gravel and puddles.
  • All visitors should dress for the weather; non-skid shoes are recommended.
  • Please allow at least 45 minutes for guests to stroll the garden and soak up the beauty!
  • Accessibility Guides available upon request.

Buses
Buses may drop passengers off and pick them up in the loading zone within our entry drive at 12001 Main St. There is no loading/unloading on Main Street.  Only small shuttle buses may park in the Garden’s lot.  Larger buses must park off site and return for their passengers.

From I-405, take the NE 8th Street East exit, turn right on 124th Avenue.  Follow the curve to the right, go up the hill and turn left into the Garden’s monitored parking lot.

Cost
Cost is $5.00 per person. Children 10 and under are free and do no need a ticket. Members receive free tickets. See “Members” below. The event is free for 8 nights. See “Free Nights” below.

Critter Map
A map of the current year’s route, which includes a list of the animal creations for you to find, is available at the door or will be available for download in early November.

Discounts
We are often asked if we offer military, senior, group, or other discounts for Garden d’Lights. Garden d’Lights is produced by the Bellevue Botanical Garden Society, a non-profit organization, and we use proceeds from this event to support our programs, and to make improvements to the Bellevue Botanical Garden. For these reasons, we do not offer discounts for this event. If the cost of the event is prohibitive for you, we suggest you visit on one of our free nights. See FREE NIGHTS, below.

Entertainment
Garden d’Lights will feature music again this year! 2018 performances to be announced. Performance locations are either the Gathering Place (just inside the main entrance), or the Aaron Education Center (north of the main entrance).

We are currently scheduling musical entertainment for the 2018 Garden d’Lights. If your group would like to perform at this year’s event, please email us to inquire. Spots are filling fast, so secure your preferred date now!

End times of performances vary by group, but each performance will last between 30 and 60 minutes.

Free Nights
Garden d’Lights is free and no tickets are needed on Free Nights. 2018 Free nights:  November 24, 25, 26, 27, 28 & 29, 2018. Children 10 and under are free every night.

Gift Shop
The Trillium Store is open every evening from 4:30 – 9:30pm during Garden d’Lights. Can’t make it to the event? The Store is also open Saturdays and Sundays from 11am – 4:00pm

Lost and Found
Please call the Garden at 425-452-2750 and leave a message.

Lost Ticket/No Printer
You can present an image of your ticket on your smartphone.

Members
Garden Society members will receive one free pass for an individual membership, or four for a family membership. We mail admission passes to current members in November. Bring them with you for admittance to the show on the night of your choice. Not a member yet? Join now at our secure website!

Pets
Sorry, dogs and other pets are not allowed at Garden d’Lights or anywhere in the Garden. Service animals only are permitted.

Photography
For professional photography permit information, please leave a message for the Garden Office at 425-452-2750.

Refreshments
Hot drinks and snacks are available for purchase in The Aaron Education Center. Please enjoy your treats indoors. There is no restaurant at the Garden or within walking distance of the Garden.

Refunds
Tickets are non-refundable. If you are unable to use your tickets, please give them to a friend, or consider the cost of your tickets as a donation to the non-profit Bellevue Botanical Garden Society.

Restrooms
Accessible restrooms are located near the Trillium Store.

Tickets
Avoid the line by getting your ticket on-line! Express entry provided for those who purchase tickets in advance.  Tickets may be purchased here. Tickets can be used on any night. You can print your ticket, or show your ticket on your smartphone. Customers needing live assistance with their ticket purchase can call our 24-hour answering service at 888-959-6841.

Tickets can also be purchased at the event. Cost is $5 per person. We accept cash, check and VISA/MasterCard. Children 10 and under are free and do not need a ticket.

No tickets are necessary on free nights. Admission is on space-available basis: first come, first served.

Tickets on Your Smartphone
You don’t need to print your ticket if you can show it on your smartphone.

Time
Tickets are good for the whole evening; there are no set entry times. Last entry is at 9:00 pm.  The lights are turned off at 9:30 pm.

Wait Times
While we plan carefully to make our system run smoothly, please be patient. Allow plenty of time for parking and entering the show. Every “staff” person you meet as you enter Garden d’Lights is a volunteer, enriching our community through their service.

Weather
The event goes on rain or shine every night including holidays. On occasion, it may be necessary to cancel the event because of snow, ice, high winds, or other adverse weather conditions. If we cancel the event due to snow or power outage, we will post an alert on this website, our Facebook page (Garden D’Lights) and Twitter (@bellevuebotanic).

Weddings
We are not able to accommodate wedding photography during Garden d’Lights. Please leave a message for the Garden Office at 425-452-2750 if you are interested in wedding photography.

Winter Wonderland
Come to the Aaron Education Center to see the amazing Winter Wonderland, made of gingerbread and created especially for Garden d’Lights by our Wilburton neighbors.

Event Sponsors
Alvin Goldfarb Logo
  Berntson Porter Logo-SM   HSB_logo_right_bank-wht Homestreet bank Gd'L-CROP
PSE_Vert_CMYK      KIND Logo_Pos
Community Partners
Hilton      jubilee reach LOGO
Special thanks to
MagicSeason-color-2017     KingFMLogo-taller
Event Creators
bbgSociety_logoSTACKED-SMALL BPCS-logo-stacked